• Bugs Fixed

  • [FIXED] Can't complete iDEAL payment with bunq app on Android 9

I was unable to complete 2 live transactions via iDEAL (greeted with the home screen, after being redirected to the bunq app for payment with biometric authentication).

Just tried making a test payment on iDEAL's official website after a restart and the issue persists.

    @M-Ray#199706

    Hello there 👋

    Thanks for reporting this bug to us! Can you please try the following: go to tab profile > settings (top right corner) > security & settings > auto log out > change it from 0 seconds to 5 minutes. Please let us know if this works for you. 🙏🏻
    Please note we have made a report to our Product team, and we will let you know once it's fixed 🙌

    For now I wish you have a nice evening! 🌈

    Cheers,
    Carien

      bunq changed the title to [REPORTED] Can't compete iDEAL payment with bunq app on Android 9.

        Hi, thanks for replying promptly!

        I can confirm that changing the auto log out settings from 0 seconds to 5 minutes solved it for now.

        Good luck with the debugging!

        Peace,
        M-Ray

          Bastiaan changed the title to [REPORTED] Can't complete iDEAL payment with bunq app on Android 9.

            I have the same issue. Every online payment I make with iDeal gets me to the home page of bunq and not to the payment.

              @Sander-Aquamarine-Dragon#199891 But does the temporary work-around from bunq work?

              Can you please try the following: go to tab profile > settings (top right corner) > security & settings > auto log out > change it from 0 seconds to 5 minutes.

                @Bastiaan#199895 No, because this setting is already on 5 minutes. If 0 seconds is the default, it's pretty wierd it my setting is on 5 minutes, because I've never changed it.
                When I restart a ideal payment I can get to the payment. But now I have a merchant (Klarna) where the processing of a payment (even it's failed) takes a few hours, so I can't restart a payment for the workaround.

                  @Sander-Aquamarine-Dragon#199891

                  With home page do you mean the Me screen in the app or the homepage of bunq.com.

                    @Tim#199904 I mean the "me" page of the app.

                      Oh, btw, I see that the topic start is made with the Android 9, but I have a OnePlus Nord running Android 10.

                        Hi!

                        Thanks again for reporting this bug to us, we're happy to announce that we fixed this problem in the latest version of the app.
                        Please update your app and you are able to make the payments even if your auto log out is changed to 0 seconds.

                        Have a great rest of your day! 🌈

                        Carien

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