[REPORTED] Battery problem: very high usage in the background.

Stanley-V2

I own a Galaxy Note 10+, the battery is pretty big. I have watched a lot of Prime Video today (1,5 hour), but bunq uses about the same amount of battery in the background on Android.

Why is that?

Polderdijk

Op de Galaxy S20 idd ook helaas sinds de laatste dagen.

Stanley-V2

Echt geen idee wat die app allemaal doet op de achtergrond, maar dit lijkt me niet echt normaal...

Ik hoop dat er snel een oplossing voor wordt gevonden

Kees-Orange-Penguin

Same here, I'm running version 15.1.1 of the Bunq Android app and it has been using 16% of my battery in the last ~ 8 hours

Nikoleta

Hi everyone 👋

Thanks for reporting this bug to us! Please note we have made a report to our Product team, and we will let you know once it's fixed 🙌

For now I wish you have a great rest of your day! 🌈

Cheers,
Nikoleta

RobertGroot

Nikoleta 🇧🇬🇬🇧 Any update on the 4 month old issue?

Yoon-Maroon-Penguin

Here too. 33% of battery in last 13 hrs. All on background, even though I've put the app on sleep in background... Really strange.

Please do something about this or I will have to move my banking to another bank with a solid app. This is utter nonsense.

Jordy-Orange-Jaguar

same here

Wessel-Van

Hi people,

We're trying to figure out what is going on here, and we could use some extra information. Could you tell us:

Whether you have 'Tap & Pay' enabled (and are using it)
Whether you use the 'Travel Assistant Notifications' (you can find that via 'Profile' -> settings/gear icon -> 'Security & Preferences' -> 'Notifications' -> scroll down to the 'Travel Assistant Notifications' section

Also some things you can try that might help the investigation:

Disable 'Tap & Pay'.
Disable the 'Travel Assistant Notifications'.
Revoke the 'Location' permission of the bunq app (this differs per device, but usually it is visible via long-pressing the bunq icon -> 'App Info' -> 'Permissions' -> 'Location', or you can find it via the settings app).
Kill the bunq app (again via 'App Info' -> 'Force Stop').

If possible, please try those options and see if the (background) battery usage becomes significantly less. It may help to reset the battery usage history, often done by fully charging the phone.

Let us know the results!
Wessel

Thomas-Cyan-Panda

W Van

Same here on galaxy s8. Started about 2 weeks ago i think.

he app is using 30% battery in about 4 hours of background usage. I have the option "put app to sleep if in background usage" turned on in my phone, since i first noticed this behaviour. But with the same results.

I have non of the options enabled that Wessel mentioned. Please fix asap, this is making my phone unusable for a full day and its getting hot killing my battery shelf life....

Eyup

W Van

I am using tap and pay, I did have notifcations on. I am going to reset my phone and install bunq from the start. I need tap and pay but I am turning off the notifications for travel. I will report back

Using a Note 10+ Exynos btw

Michael-Navy-Dolphin

W Van Bij mij ook dit probleem. De reisassistent functie staat bij mij niet aan. Tikken en betalen wél.

Het is mij nog niet helemaal duidelijk wanneer het probleem optreed. Ik heb het namelijk niet altijd maar een enkele keer per week.

Vandaag bijvoorbeeld heb ik het nadat ik de app geopend heb voor een incasso verzoek en wat geld op me spaarrekening heb gezet. Verder geen NFC betaling gedaan.

New-Azure-Lynx-3335023054

Backpack accuweer bericht bromfiets 49cc keeway nakend bleu opladen voor naar achter en vindt hem breng hem 48 uren

Qbizner

Ook hetzelfde bij mij

Arthur-Licht-en-Geluid-Turquoise-Tiger

me too since been in contact with customer support about something else (maybe because I didn't close the chat, that it's somehow somewhere running in background?)
43.2% Battery!!!
12h32m in background
only 10min active
with "Put app to sleep on"
Galaxy S10+ Android 10

1260er

Bei mir tritt das Problem seit dem letzten Update auch auf. Nichts geändert zu vorher, ausser die aktuellste Version installiert.

Lucian-Daniel-Turquoise-Panda

Same issue here on Galaxy Note9