[FIXED] I cannot use QR code payment on my account

Anthony-Maroon-Penguin

I need help and have submitted this issue for 2 weeks now.

I cannot select which account to pay with when using QR Code. This was previous a feature until 3 weeks ago and is causing me to be unable to make payments. It appears to be an account bif.

I have done the basics Bunq advised (i stall latest version, delete app/reinstall login/logout) but have had no response on my other thread on this app breaking issue

Please i need help with this issue and hope for a response

Tim

Hi 👋 Anthony

Do you perhaps mean iDEAL or SOFORT payments? This requires a Premium or Business membership, do you have such a required membership? You can check this under Profile > ⚙️ > My membership.

Anthony-Maroon-Penguin

Tim Ideal: previously i could select which account to use when usong the scan qr code

Tim

Anthony

Do you have a Personal and Business / or multiple user accounts and want to switch between those accounts while completing the payment?

Anthony-Maroon-Penguin

Tim Right now i have 2 accounts, business and personal but the accounts got merged incorrectly it appears. It appears to be a bug because when i scan the QR, 3 account options come up for usage, and all 3 show only the business account. I tested this by actually logging in with only 1 account, and even then, when i scan the QR these 3 accounts will show up, despite being logged out

Marco-Olive-Lion-1317304420

Same problem with me. I wish to do payments with my premium account via ideal. But up till now still no result of doing to. I get an error: No active Monetary account to assign payment request to.

Nikoleta

Hi @Bob Marco Brandes 👋

This specific bug issue has been fixed so what you're experiencing is a similar such. We have contacted you in the Support chat (Profile > ⚡️ > Get Private Support) to provide a workaround. Please check your messages there 🙏

For now I wish you have a great rest of your day! 🌈

Cheers,
Nikoleta

DRAEGNAROK

Ik heb hetzelfde probleem, een +1 account, kan geen iDeal betaling doen middels de QR scanner en tot voor kort kon dit wel...

DaLi

I do have this issue since a week on the +1 account. The +1 account sent it into support but no reaction.
Please solve it.

Jakob-Y

Daan Lieshout The +1 account sent it into support but no reaction.

Is the ticket still open? They should always get at least an acknowledgment of the issue, if not a full solution. With "+1 account" you mean the other participant in a Joint account? As +1 hasn't been an option for quite a while now.

DaLi

Jakob Yes it's a Joined account.

Jakob-Y

Daan Lieshout There shouldn't be a reason then why the issue only happens for one account owner, but not for anyone else. But it's best for Support to look into this. As long as the ticket is still open and you don't close it, then you will get an answer.

New-Navy-Raven-2524215738

Hi, I have the same issue. Also a joint account, so far I did not have an issue but it came up around a week ago. It still works for my husband. Could someone fix this?

thijsoost

Jana Costas Have you contacted bunq support?

costas

Exactly the same issue, I have a shared account with my wife, suddenly a few days ago she started having trouble paying with ideal with a message "no monetary account found". It would be greatly appreciated if we have a resolution quickly as this makes bunq not usable for my wife.