Hey bunqers 🌈
We've recently launched our redesigned and improved version of the bunq app. Various features are now more accessible, so it's easier for our users to navigate through the interface and have a better banking experience
Some of you've asked us how they could contact us from the app so we've created this article to help you out!
How do I find the Support Center in the app?
To contact us please follow this link or check out the below steps:
- Go to Profile
- Tap on 🟢 Support
How can I ensure fast problem resolution?
Providing us with context, detailed information and following clear instructions will help our Support team resolve your issue faster.
If, for example, your issue is related to a possible bug, you can provide us with screen recording, screenshots and/or steps taken before you've encountered the error. This will help our Support team spot if that's an actual bug or help you further in the steps you should take.
Can I contact Support through email?
You can also send an email to support@bunq.com. Your safety is our utmost priority, that's why we suggest contacting us via the app as the connection is encrypted and therefore more secure. 🔒
Can I contact Support through bunq Web?
If you want to contact us trough bunq Web follow these simple steps:
- Go to https://web.bunq.com
- Shortcuts: Contact support
- Choose the topic
- Follow the flow
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Want to learn more? Explore more bunq knowledge here 🌈
