[FIXED] I cannot use QR code payment on my account

Marco-Olive-Lion-1317304420

Same problem with me. I wish to do payments with my premium account via ideal. But up till now still no result of doing to. I get an error: No active Monetary account to assign payment request to.

DRAEGNAROK

Ik heb hetzelfde probleem, een +1 account, kan geen iDeal betaling doen middels de QR scanner en tot voor kort kon dit wel...

Nikoleta

Hi @DRAEGNAROK @Marco-Olive-Lion-1317304420#205414 👋

This specific bug issue has been fixed so what you're experiencing is a similar such. We have contacted you in the Support chat (Profile > ⚡️ > Get Private Support) to provide a workaround. Please check your messages there 🙏

For now I wish you have a great rest of your day! 🌈

Cheers,
Nikoleta

DaLi

I do have this issue since a week on the +1 account. The +1 account sent it into support but no reaction.
Please solve it.

Jakob-Y

@DaLi#277004 The +1 account sent it into support but no reaction.

Is the ticket still open? They should always get at least an acknowledgment of the issue, if not a full solution. With "+1 account" you mean the other participant in a Joint account? As +1 hasn't been an option for quite a while now.

DaLi

@Jakob-Y#277006 Yes it's a Joined account.

Jakob-Y

@DaLi#277045 There shouldn't be a reason then why the issue only happens for one account owner, but not for anyone else. But it's best for Support to look into this. As long as the ticket is still open and you don't close it, then you will get an answer.

New-Navy-Raven-2524215738

Hi, I have the same issue. Also a joint account, so far I did not have an issue but it came up around a week ago. It still works for my husband. Could someone fix this?

costas

Exactly the same issue, I have a shared account with my wife, suddenly a few days ago she started having trouble paying with ideal with a message "no monetary account found". It would be greatly appreciated if we have a resolution quickly as this makes bunq not usable for my wife.

thijsoost

@New-Navy-Raven-2524215738#277052 @costas#277266 Have you contacted bunq support?