[FIXED] Sub-account disappears from list when auto sorting a payment

CasperBoon

So I’m trying to make an automatic sorting for my paychecks, but here’s the deal.

The money comes in at my ‘fixed bills’ account. Because of this, I don’t have the option to fill in an amount that I want to leave on there. I want the remainder to go to my normal account, but then I can not fill in what needs to go to the fixed bills account.

Tim

Hi 👋 Casper

This should be possible by removing all the amounts, then changing the remainder account by tapping the little icon on the already selected account and then re-entering the amounts again.

I currently have an auto sorting setup with the exact same situation.

bunq

Casper

Hi Casper,

Thanks for reporting this bug to us!
We have made a report to our developers, and we will let you know once it's fixed 🙌

For now, we wish you a wonderful evening! 🌈

Cheers,
Carien

CasperBoon

Tim The point is, when I change this, there isn’t another row where my ‘fixed bills’ account is stated. The account where the remaining amount is put is this fixed bills account, but when I change this, my fixed bill account doesn’t show up anywhere else, so I can’t define how much money I want to put there.

Tim

Casper

Interesting.. What if you setup the auto sorting using 0,01 or something as the sort amount and after saving you try to edit it?

CasperBoon

This is it first when I open the sorting option

This is when I change the remainder

So the ‘vaste lasten’ account isn’t their anymore and I can’t add it again to sort any money to it

CasperBoon

Tim Unfortunately, this doesn’t work either. It’s just that @bunq thinks that the account were to money comes in, is the one where the remaining money goes.

Maybe a change for in the next update?

Tim

I just tried to setup a new auto sorting and it looks like some sort of bug indeed that the account just vanishes..

I'm sure it's possible though because I have this running:

CasperBoon

bunq 💪🙃✨♥️🌹

bunq

Hi bunqers 👋

I'm happy to tell you this bug has been fixed! Simply update to the latest version of the app and you're good to go!

Have a great day 🌈

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Joelma

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I receive the Monet that was sent to me for the past one week today when I try to check I saw my main account sub account they all are showing blocked so what can I do

Nikoleta

Evans Hi 👋

I see that your issue is not linked to the bug in this topic, and it's rather more sensitive. Hence, I would advise you to contact us in the Private chat (Profile > MENU > Get Private Support) so we can help you further 💪

For now I wish you a nice evening! 🌈
Nikoleta