Exporting receipts is really buggy

Sergi

As the treasurer of my scouting group, I thought it would be convenient to put all receipts in bunq. In this way they are all in one place. However, I noticed that the export does not work as well as I expected.

There are three things that really bother me:

Compression: Some receipts cannot be read after exporting.
Missing transactions: The last transaction does not appear on the export, maybe this will be different tomorrow.
Multiple people: Payments sent to different people at the same time will not have a receipt in the export.

I'm not sure if this has to do with it, but it seems like multiple receipts on a transaction are also causing issues.

There are also some lighter pain points:

Invoices in PDF can be attached, but not exported.
A ZIP file containing only receipts cannot be exported.

I hope the developers at bunq can do something with this :)

This is an example of a compressed receipt in the export.

Device information: OnePlus 2 with Android 9

Sergi

This is a follow up from the previous post.

Since last time I made a new export and came to the following conclusions:

The missing transaction appeared, maybe the interest date had to be completed.
It is now clear that only the first receipt will be exported. This is very inconvenient if two photos have to be taken from a long receipt.

I hope this helps.

Erika ?? ??-Silver-Turtle

Hey Sergi 🌈

Thanks for reaching out. 😊 This case has been forwarded to the related department which will review it as soon as possible 💪

Thank you for reporting this to us 🙏

Wishes for a wonderful day ahead!
Erika

VM

Any news on this? I thought I was going to be happy using Bunq mainly for the extra app features, but so far the receipt feature has been so buggy that i haven’t been able to use it. The app just freezes when I try to export receipts. Also, scanning receipts and invoices doesn’t work, it gets several of the numbers wrong, so using it doesn’t really help at all. I had hoped that the app could match my receipts but that’s surely not working 🙁

Nikoleta

Hi there, bunqers 👋

Thanks for reporting this to us! We were unable to reproduce this issue, so could you please provide us with short screen recordings within the app support center (Profile > MENU > Get private support) or via email to support@bunq.com? Both your understanding and cooperation are much appreciated 🙏

Enjoy your evening now ✨

New-Indigo-Kiwi-2211598072

Dear support,
fix request, Exporting receipts; Attached pdf files are not exported!

Thanks in advance!

Grts, Charlie

New-Bronze-Ostrich-157577069

I have the same problem. I scanned all my receipts and attached to my transactions. Now after I export a pdf statement, I cannot see the receipts in the exported file anymore. In the past, this feature was working, but now the PDF does not include the receipts anymore.