• Bugs Fixed

  • [FIXED] Authorized direct debits don't load

Hallo,

Ik heb al een tijdje het probleem dat de lijst met geautoriseerde incasso’s heel erg traag laadt of simpelweg helemaal niet. Het maakt niet uit op welke device ik het probeer.

Nu bijvoorbeeld heb ik 3 minuten gewacht, app gesloten en weer geopend en nog eens geprobeerd: nada. Telefoon herstart. Nada.

Hebben meer mensen hier last van en denkt bunq dit probleem snel op te kunnen lossen?

    Looks like I also have this issue.

      Tim changed the title to Authorized direct debits don't load.

        Same, I have two direct debits awaiting for my approval. When I accept them i get a loading screen but nothing gets paid. Tried to accept it one time, or all future debits and nothing happens. Restarted my phone and removed and re downloaded the app. Still doesn't work. Need to pay these things within a few days...

          Hello bunqers 👋

          Thanks for reporting this bug to us! I have contacted you in the private support chat (Profile > MENU > Get Privase Support) for more details on the matter so we can escalate this further to our developers team 👍

          Please check this once you can 🙏 Your cooperation would be much appreciated!

          For now I wish you a nice evening! 🎄✨

            @Tim#211105 If I try to open it and it fails, go back and open the list of planned automatic payments instead and then go back to the authorised list: in about 50% of the cases it will then suddenly load the list of direct debits. This work for you as well?

              @LH-Black-Wolf#211289

              Hard to replicate because the loading of direct debits seems to work quite well today ;)

                Hi bunqers 👋

                Thanks for reporting this bug to us! Please note we have escalated this to our developers team, and we will let you know once it's fixed 🙌

                For now I wish you a great evening ahead! ✨🥂

                Cheers,
                Nikoleta

                  5 days later

                  @BrianVeltman#211847 Additional information:
                  It only happens when I navigate to the Authorized Debits from the "total" menu.
                  When I check the authorized debits for each account individually it works fine.

                    @BrianVeltman#211848

                      a month later

                      @New-Red-Zebra-199639193#211862 Dunst. Ne. Jake

                        4 months later

                        Hey bunqers 👋

                        I'm happy to tell you this bug has been fixed! Simply update to the latest version of the app and you're good to go 🙌

                        For now I wish you a nice rest of your day 🌈

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