After years of using the app and witnessing the many updates, I I still find it difficult (to remember ) where to initiate a ticket for support. This feature should be within 1 click away of the main screen.
And then there is all the additional noise all over the app which seems to be increasing with every update. Noise, such as social media features, something about trees and the list goes on about all the things that have nothing to do with core banking services. I'm experiencing a declining user experience over the years, more confusion and more time I need to spend to be able to conduct banking on my Bunq app, because of all the noise being added, constant (big) changes to the user interface of the app.
Bunq seems to be going down a path that resembles some sort of Wechat type of experience that I'm not interested in.
And when initiating a ticket support, I have to sometimes wait hours or days to receive a response from support. To which I then respond and have to again wait days for a response. The ticket support system and waiting time for a proper response is by far the worst experience which needs the right attention it deserves and has not been getting for a long time now. For e.g. I created a ticket (an hour ago) regarding a deposit I wish to make, but am afraid to conduct it since I'm not sure it will go through properly. Now I have to wait perhaps days and go back and forth for days/weeks more to be assured I can conduct a deposit transaction.
And the worst part of it all, I'm paying for it!
