Hey bunqers 🌈,
3DS2, a type of security feature known as Strong Customer Authentication (SCA) or two-step verification. Is the latest security standard for online card payments. Here's what it means for you:
- Extra security: Your online payments are now more protected than ever.
- Super easy to use: Just approve transactions with a quick tap in your bunq app.
- Peace of mind: You can shop online knowing it's really you making the purchase, not someone else.
What if my payment fails?
Don't worry, we've got you covered! If you see ""Your payment was declined due to 3DS Secure Authentication failure"", here's what to do:
- Go to the 🏠 Home tab
- Tap on the Bank Account you made the payment from
- Find and tap on the event
- Check the reason for failure (it's right below the payment amount 💲)
- Enable Auto Accept
- Try the payment again
Most of the time, you won't notice any changes in how you shop online. But if you do run into any issues, our amazing Support team is here to help! You can always find us here.
Remember, we're always working to make your bunq experience better and safer.
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