• Bugs Reported

  • [REPORTED] Retourpinnen/Card refund does't work

@Maurits-Aquamarine-Akita#226787 Hello 👋

I have requested an update from our developers and as soon as there's more info, I'll make sure to let you know. Thank you for your cooperation and patience on the matter 🙏

    a month later

    Vandaag geprobeerd bij C&A, helaas niet gelukt..

      @New-Maroon-Crocodile-1628579289#228600 Did you insert the card with the chip into the payment terminal or tapped it contactless? For the best experience you'll have to insert the card instead.

        @Tim#228601 Heb ik inderdaad ook geprobeerd, maar ook op die manier krijg ik een foutmelding

          18 days later

          Vandaag bij IKEA met chip van maestro kaart geprobeerd: niet mogelijk om retourpin af te ronden, gaf storing.

            19 days later

            Hi retourpinnen doesn’t work me either. Is there a fix?

              @Adil-Turquoise-Starfish#231363 The issue is still being looked into as it's more complex and our developers need more time. I've asked for an update again and will let you know as soon as I have more information.

              Both your understanding and patience are appreciated 🙏

                Same at Bever store, error using bunq card for retourpinnen.

                  @Ole-Violet-Panther#231467 Thank you for your report 🙏 We're still investigating this and will let you know once this is fixed. Let us know if it happens with another merchant as it seems to affect only some of them. In the meantime please keep in mind to insert your card instead of contactless.

                    @Nikoleta#231578 It failed last friday at GAMMA.

                      6 days later

                      Ik ondervind ook problemen met het terugpinnen. Mislukte terugpin bij de Praxis

                        14 days later

                        It happened to me in France. But the strange thing is that I got a valide receipt from the payment terminal. So I thought that it worked and I had to look back a month later to see that it didn't work. Bunq you have to correct this problem as soon as possible ! How many people think they had a refund and don't take time to check back like me ? At least be sure that you send a wrong message to the payment terminal !!!!

                          This morning once again it failed for me in a local shop here in Utrecht. Please fix this ASAP, it is getting really annoying.

                            12 days later

                            I am experiencing the same problem. At some stores the 'retourpinnen' just doesn't work, at others it does. And something else... Sometimes when the 'retourpinnen' doesn't work and I get an error in the store, the amount of money seems to be added after all, but hours later... So then there is the situation that I got the money back 2 times, with the card (which gave an error) and cash....

                              12 days later

                              Today again a store where it wasn't possible to receive money with 'retourpinnen'. Used a card of a different bank and it worked without a problem.

                                6 days later

                                [16-12-2021] still doesn't work

                                  And failed 'retourpinnen'-transactions are still shown as successful in the Android app.

                                    a month later
                                    11 days later

                                    Net geprobeerd bij de Ikea te retourpinnen. De app geeft aan dat ik een pincode moet intoetsen maar het pinautomaat weigert meteen.

                                      6 days later

                                      Dat dit nog steeds niet werkt joh, dat is toch echt te belachelijk voor woorden. Om nog maar te zwijgen over de “klantenservice” omtrent dit onderwerp. Ben afgelopen 1,5 jaar meermalen met bunq in conclaaf geweest hierover. De eerste keer kostte het me 2,5 week om ze duidelijk te maken wat precies het euvel was aangezien ze steeds deden of ik achterlijk was en het allemaal niet begreep. Er werd toen eerst een bedrag afgeschreven wat er na een dag weer bijkwam. Maar dan kom je nog op €0 uit. Ging er niet in…
                                      Hoe kan dit bij elke andere bank wel werken, maar bij Bunq nog steeds niet?