• Ideas

  • Android: Back button skips a page when making payment

When making a payment on the android app I go through these views:

  1. Enter amount to pay (feature request: please show the current account balance here)
  2. Chose recipient (pick "Enter IBAN")
  3. Enter IBAN and name of recipient
  4. Now I'm on the screen that shows the overview and II can enter a description
  5. I notice I made a mistake in the IBAN and hit the back button
  6. The UI jumps back to view (2), meaning I have to re-enter the IBAN and name again because it skipped view (3)

In general this whole process is very user-unfriendly when it comes to corrections because the app doesn't remember what I already picked. To change anything you have to navigate backwards and re-enter all the information again. Either allow editing of everything on the final "new payment" view or remember the data that was already entered when going back to correct things. I get that you want to ask the user one piece of information at a time, but instead of making the navigation stack-based as-is, it'd be better to have it instead gradually filled out the transaction details.

And while we're at it, when I hit my daily limit on the transaction (which would be great to have displayed as a warning somewhere as soon as I enter the amount to pay) I again have to back out of the entire thing, change the limit and then repeat and re-enter everything again. When I hit the limit give me an option to change the limit in-place, or to ignore it for this transaction. I need to send the money, that's why I'm here. The limit won't stop me.

    @Miroslav-Silver-Falcon#216615 Hi Miro 👋

    Thanks for reporting this to us! Please kindly note what you have experienced is the not a bug but the normal flow of this action. We love hearing your ideas and would love to give you the best bunq experience possible, so we may implement your suggestions with future updates!

    For the time being you can add the IBANs you frequently use to your favourites from Friends > Inner circle 👍

    For now I wish you a nice evening ahead ✨

      @Nikoleta#216670 If you think going back in the navigation should skip over a view is not a bug then I don't know what to say. It clearly violates Android UI guidelines. The back button is never supposed to jump over a previous view! It breaks user expectation.

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