• Ideas Payments
  • Arbitrary Exportation Limit

Let me start of by saying that this is not really a bug. It's more of a feature that is causing unexpected bug-like problems.

Bunq put in place a limit on the amount of information that users can export. When you click on a transfer, you can see in the menu that "Share/Export" button to get a PDF with the transaction details,
Users can only get 100 of these PDFs each month. This is fine for most users, but I have done over 100 transfers in the last 7 days already, and I can't see a simple transaction-statement-PDF for my transfers anymore.

I believe this limitation is arbitrary. There is no real need/necessity for this limitation to exist.

I can understand that Bunq doesn't want a user to fetch the same PDF 1000 times, but if I person over 100 bank transfers a month, that person should be able to get a transaction statement for every single transfer the person does.

I have tried to deal with this through support, but was told that "it is what it is", and that "Bunq would/could take this as a suggestion".
To me this is unacceptable. This basically means that nobody cares.

I need this to be treated as a bug, as it is having unexpected consequences.
I for example can't keep using the bank account, if I can't see something simple like a statement for a transaction I made.

My suggestion is that the limit be removed altogether, or that the limit is changed to the sum of "100 + (amount of transfers done in the month)". This way everyone can always access all their statements, no matter how many bank transfers they do.

    Hi Rex πŸ‘‹

    Thanks for reporting this to us!

    I did check and this is the app's intended behaviour, so we can't really treat it as a bug. However, this is not a bad suggestion at all and we might implement it in the future, as we'd love to make your bunq experience better πŸ™Œ

    We'll let you know if we have more information on the matter, of course! For now I wish you a nice rest of your day 🌈

      I donΒ΄t know what happened, but it seems something got changed and now I can see my statements again.
      So thanks, whoever read this and secretly changed it!

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