3 days ago, an auto payment i made to youtube premium has been auto matched as "Tinder" and that almost ended my marriage when my wife thought that i was cheating. Can you please fix this thing before someone else dies?
[REPORTED] Fix the auto payment/domain matching before it ends marriages
Sen 🇧🇬 🇬🇧Ace
Hello @Cavibas#218023 🚀
We've notified the related department on this matter. The case has been picked up and we will make sure to update you once that it's fixed.
Cheers,
Erika 🎉
Thank you, hopefully i'll stay alive till then and absolve myself.
Sen 🇧🇬 🇬🇧 changed the title to [REPORTED] Fix the auto payment/domain matching before it ends marriages.
JakobProdigy
@Cavibas#218140 In the meantime, tell your wife that only the text that shows next to "Description" after clicking on "Show more" when opening a payment in the app is the actual text transmitted by the merchant. What is shown at the top right (picture and merchant name) is comes from a third-party, namely Dateio (https://tapix.io). They deliver high-quality brand logos and names that are displayed in the bunq app, but there might be rare cases where their matching is not perfect.
Hi Jakob, the information you provided did help saving my marriage so thanks for that. Lets make sure we do a good deed for all bunq user families and make sure this is fixed.