• Bugs Reported

  • [REPORTED] Can activate FitBit since August, when it will be fixed?

Hello,

I reached out Private support in August 2020 with a problem activating card in fitbit.
Fitbit shows error.

First support was saying that issue on fitbit side.
Conversation with FitBit lead to nowhere.

In February 2021 Bunq finally acknowledged the issue but I still waiting.

Is it only me experiencing issues activating FitBit?
To Bunq: when it is planned to be fixed?

    @Mark-Maroon-Zebra-2151785081#218627 Hi Mark 👋

    Thanks for reporting this bug to us! Please note we have escalated this to our developers team, and we will let you know once it's fixed 🙌

    For now I wish you a nice rest of your day 🌈

      a month later

      @Mark-Maroon-Zebra-2151785081#220405 Hi there 👋

      I checked and we're still working towards solving this. Any additional information you can think of might be able to help us fix this faster, so please let us know in the app (Profile > MENU > Get private supporT) if you think of something.

      Both your understanding and patience are much appreciated 🙏

        25 days later

        Hi,

        Any ETA?

        Living without contactless becoming annoying.
        Google Pay you can't activate for Malta for several months.
        FitBit Pay which officially launched in Malta is simply not working.
        Can I have a discount on the subscription? :-)

          @Mark-Maroon-Zebra-2151785081#221975 Hi there 👋

          I have contacted you further on the matter in the app. Please check my message under Profile > MENU > Get private support 😊

            How is this progressing? Still waiting for this feature.
            Please make a temporary bypass with verification by telephone.

              a month later

              Hello,

              The issue is still the same.
              Ticket was closed by Bunq.
              FitBit team is not helpful at all.

              Please fix it with FitBit. I can't be intermediate between you and FitBit.

                @Tim-Lime-Wolf#222234 Nothing changed :(

                  Hello bunqers, 🌈

                  We're still working on the issue. In the meantime, if you have any information which you think might be of help, don't hesitate to share it with us. 💪

                  Cheers,
                  Erika 🎉

                    Hi,
                    Here is Fitbit response.
                    @Tim-Lime-Wolf Can you open a ticket to Fitbit as well?

                    Hi Mark,

                    We apologize for the delayed response regarding Fitbit app inquiry. We appreciate your patience in troubleshooting this issue with us.

                    Our team is investigating this issue, and we're going to reach out to the card company Bunq Mastercard for more information on this problem. Our team will continue to monitor this issue as well, but we may not be able to provide a fix in the immediate future.

                    We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers.

                    We apologize for any inconvenience caused by this issue. If you have additional questions, please let us know.

                      Thank you, @Mark-Maroon-Zebra-2151785081#225307 🌈

                      We've forwarded the reply you've shared with us to the team in charge to help speed up the process. 🙏

                      Cheers,
                      Erika 💪

                        a month later

                        Hello, A Year passed since my initial ticket.
                        When FitBit Pay will be fixed?

                          a month later

                          @Erika123#225333 @Nikoleta
                          The FitBit Pay service is still not working. Any comments?

                            6 days later

                            @Mark-Maroon-Zebra-2151785081#229023 Hello 👋

                            It's been really hard for us to reproduce this issue and it's highly likely the issue is not just on our end. I've asked for an update from the relevant team and as soon as there's more information I'll let you know. Meanwhile, do let us know if you changed anything different than what you reported a while ago, as it might be insightful and help us solve this for you 👍

                            Thank you for both your understanding and patience!

                              Hello,

                              I tried again and the result is the same.
                              "Uh Oh! Looks like we don't support this card for use with Fitbit Pay"

                              No other news. Nothing else that I can share.

                                11 days later

                                @Nikoleta
                                I sent a new screenshot via Personal Support. The error message now is new.
                                "Unable to connect to your bank or card network. Please try again later or contact Customer Support".
                                I noticed the change of error yesterday and tried multiple since yesterday.