[REPORTED] Can activate FitBit since August, when it will be fixed?

Tim-Lime-Wolf

How is this progressing? Still waiting for this feature.
Please make a temporary bypass with verification by telephone.

Mark-Maroon-Zebra-2151785081

Tim Nothing changed :(

Mark-Maroon-Zebra-2151785081

Hello,

The issue is still the same.
Ticket was closed by Bunq.
FitBit team is not helpful at all.

Please fix it with FitBit. I can't be intermediate between you and FitBit.

Erika ?? ??-Silver-Turtle

Hello bunqers, 🌈

We're still working on the issue. In the meantime, if you have any information which you think might be of help, don't hesitate to share it with us. 💪

Cheers,
Erika 🎉

Mark-Maroon-Zebra-2151785081

Hi,
Here is Fitbit response.
@Tim Can you open a ticket to Fitbit as well?

Hi Mark,

We apologize for the delayed response regarding Fitbit app inquiry. We appreciate your patience in troubleshooting this issue with us.

Our team is investigating this issue, and we're going to reach out to the card company Bunq Mastercard for more information on this problem. Our team will continue to monitor this issue as well, but we may not be able to provide a fix in the immediate future.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers.

We apologize for any inconvenience caused by this issue. If you have additional questions, please let us know.

Erika ?? ??-Silver-Turtle

Thank you, Marchelo 🌈

We've forwarded the reply you've shared with us to the team in charge to help speed up the process. 🙏

Cheers,
Erika 💪

Mark-Maroon-Zebra-2151785081

Sen 🇧🇬 🇬🇧 @Nikoleta 🇧🇬🇬🇧
The FitBit Pay service is still not working. Any comments?

Mark-Maroon-Zebra-2151785081

Hello, A Year passed since my initial ticket.
When FitBit Pay will be fixed?

Nikoleta

Marchelo Hello 👋

It's been really hard for us to reproduce this issue and it's highly likely the issue is not just on our end. I've asked for an update from the relevant team and as soon as there's more information I'll let you know. Meanwhile, do let us know if you changed anything different than what you reported a while ago, as it might be insightful and help us solve this for you 👍

Thank you for both your understanding and patience!

Mark-Maroon-Zebra-2151785081

Hello,

I tried again and the result is the same.
"Uh Oh! Looks like we don't support this card for use with Fitbit Pay"

No other news. Nothing else that I can share.

Mark-Maroon-Zebra-2151785081

@Nikoleta 🇧🇬🇬🇧
I sent a new screenshot via Personal Support. The error message now is new.
"Unable to connect to your bank or card network. Please try again later or contact Customer Support".
I noticed the change of error yesterday and tried multiple since yesterday.

Nikoleta

Marchelo Thank you for the cooperation!

I've forwarded this to the relevant team and as soon as there's new information I'll let you know 👍

Mark-Maroon-Zebra-2151785081

Nikoleta 🇧🇬🇬🇧 @Nikoleta 🇧🇬🇬🇧, error changed again to the old one: "Uh oh! Look like we do not support this card for use with FitBit pay".

Milaa

Thank you for the cooperation, Marchelo! We will definitely keep this in mind. We'll get back to you soon 🌟

Mark-Maroon-Zebra-2151785081

Nala 🇧🇬🇪🇸🇬🇧 @nala, FitBit is still not working. When are you going to fix it?

Error is still the same.