[FIXED] Android Update 16.9 not showing credit card transaction history

New-Teal-Shark-1217428654

Android Update 16.9 notes:

You get the full overview of payments - no need to tap “See more”!

edited to reflect this only being an issue for credit card histories:
I see no credit card payment history overviews anymore. No overview and now no "See more" option.

Pretty sure this wasn't the plan.

New-Teal-Shark-1217428654

Also there now no link to get help with a payment directly from a problem payment. This means that for a reserved payment I have been monitoring to be returned to my account after 30 days, I can no longer see the overview of the process or request assistance with it.

New-Teal-Shark-1217428654

OK I have found the new way to contact support about a specific payment.

If anyone else is looking, you have to click:
"Get support" / "I have a question" / "A payment" / "My question isn't here" / you can then select your payment.

New-Teal-Shark-1217428654

Ah ha!!! If you follow this route to the payment you can THEN see the payment history overview. LOL. As mentioned, I don't think this was the intention with this update. But if others are looking for a specific payment overview on Android, that's how to find it.

New-Teal-Shark-1217428654

Note: "regular" payments and requests DO show full details and descriptions (which is actually a big improvement, so thanks for that). It's only credit card payment histories (pending/paid for example) that are not shown.

Nikoleta

Hi @John 👋

I checked and what you explained seems to be the intended behaviour of the ap. I'm also happy to hear you like the improvements in the overview. If you still have any concerns or experience issues, please contact us in the app with more details, possibly a screenshot of what you see exactly, so we can have a better insight and solve this 😊

For now I wish you a nice day ahead 🌈

New-Teal-Shark-1217428654

Nikoleta 🇧🇬🇬🇧 Hi Nikoleta,
Thanks for checking. Well, as mentioned the overview of regular payments/requests is now visible on each transaction (which like I said is really great - thumbs up).
However you used to be able to click "see more" then "transaction history" on credit card payments in order to see if they were reserved or paid or pending or any other details of the payments history.
Now this option has gone and the only way to see this information is to follow the steps I outlined a couple of messages ago.
It's not something that is used very often but if one is waiting for a reserved payment to be returned, it was nice to see it hadn't been collected and how many more days until it would be returned to ones account - for example.

Nikoleta

John Hi again, John!

It was brought to my attention that with the latest update there's indeed a small bug affecting the card payments overview, so this must be it. Our developers team is aware and will fix this as soon as possible, most likely with the next bunq update. Do let us know if you have the same issue after 16.10 and we'll look further into this 👌

New-Teal-Shark-1217428654

Fixed in 16.10
Many thanks.