Better support for individual countries

johannes

This is what I would like to see for better individual country support:

A website for each country, with all the features working / relevant for that country like Apple Pay in the countries where Apple pay works.
Account Switching Service outside of the Netherlands. There is as an example finreach offering easy account switching services for banks in Germany and Austria.
Sofort Payments. iDEAL is great but outside of the Netherlands you need sofort Payments (I know here are people hating sofort, but you wouldn't need to use it if you don't like it).
The joke is: It worked already for some days before it stopped working again.
Oh and it was in dutch, that should get changed to English, or a better way to do that is like N26:
If you are in Italia you select Italia and then N26, if you are in Austria you select Austria and then N26.. that's how you can get the country of a person starting a sofort payment, and so you can give him the language he speaks.
Better translations. The new website has many mistakes in the german translations, I also found some in the app itself. There should be a better internal process to translate your texts.
Bunq.me Link. If you are not a bunq customer with a bunq.me link for your IBAN outside of the Netherlands you get a big Pay with Sofort Button, Like it should be.
If you are a bunq customer living outside of the Netherlands you always get a big Pay with iDEAL link.. why not showing a big Sofort link if the customer is living outside of the Netherlands?

That's all for now. Overall it would be nice to see more love for specific countries. That is the ONLY thing I like about N26.. they have individual country managers, good translations, support in different languages and more.

Mat64

Yes a more individual country by country service could by a good thing if done right.
To go in to you list:
1. I don’t think a website for each country is needed, it would only bring extra costs. A good localization would do the trick even better.
2. Yes, this would be nice, but be aware that this may not be possible because bunq is a Dutch “bank” and not a “bank” that has an official presence in other country’s.
3. Sofort wouldn’t be used by me, I never saw a shop offer it as only option.
4. Here you have a point, translations should be correct at all times.
5. I think you should always have all options in the same size. The browser/ip-address is not always telling the correct country/ecosystem your on/in.

johannes

Raoul 🇳🇱🇬🇧(🏴󠁧󠁢󠁳󠁣󠁴󠁿)
1. It's not that much of extra costs, you do not need to rewrite the website for each country.
2. It is possible, technically Finreach sends the wish to change your bank details to all the companies taking money from your account, so you don't need to send all that letters. They just take your work you would need to do, nothing more (and e.g. N26 has only a license in Germany but still offers the Switching service for Austria thanks to Finreach).
3. As I said: Some of you wouldn't use it, but some people would. A popular example is bunq itself: bunq.me offers Sofort and iDEAL, so if you have a bank account outside of the Netherlands without Sofort, you can't pay someone with bunq.me :) And some shops do really only allow Sofort or a normal transfer (which takes longer).
5. The same size would be the best solution, but if bunq doesn't want to do that it should be based on IP, and mostly (if you are not online via VPN) the IP is telling the truth about your country.

Elise

Hi bunqers,

I have good news!

You can now use SOFORT to make online purchases 🛍. Check out this topic to see how it works!

Cheers 🌈.