Hi bunqers 👋

Please note we're working towards fixing this with high priority and will update you once the issue's been solved. Both your understanding and patience would be much appreciated 🙏

I got the event to switch to German IBAN but decided to do the ID step later. Now if I click on the event again to resume the process, it does not redirect to the identification screen, just shows a black screen - but no crash though. Galaxy S8 running Android 9

@New-Lime-Starfish-2457446084#222168 Hi there 👋

Thank you for the additional information! This has been reported as a separate bug and our developers are working towards fixing it. We'll let you know once the issue has been resolved 🤗

Ich erhalte den selben Fehler. Beim Versuch ein Unterkonto mit deutscher Iban zu erstellen erscheint nur ein schwarzer Bildschirm mit Zurück-Pfeil oben links.

@Christian-Lime-Hummingbird-988075610#222233 Bei mir dasselbe

@New-Lime-Starfish-2457446084#222168 Same here

@Patricio-Pink-Frog#221771 Same here.

Ich habe das gleiche Problem.

So, having a fully verified, actively used account since years, I made the error and clicked on the “get German IBAN” notification. The following verification call was cancelled immediately, even before connecting, by myself.

Now I’m greeted with a “your account is not verified” screen each time at app start. Clicking on “verify” first requires me to start the verification by video, then immediately afterwards by my Dutch bank account and everything fails because of the “ACTIVE” error.

Some features (i.e. the creation of sub accounts) are limited now, despite being verified (since years) and “ACTIVE”. Please reset this error ASAP as it makes you feel worried as a user (and is pretty annoying, too).

Thanks.

@Janninho#222456 Hi there, I would recommend to contact Private Support by going to the [Profile] tab > [Menu] 🌈 > [Get Private Support]. Just tell them what happened and they will make sure your account remains in good standing as before. Here on Together the community forum we cannot directly help with these account-related problems, because we're just regular users like yourself.

@Pascaloli#223349 Hi there 👋

I checked and this bug should be fixed in the new app release 😊 I'll update the topic as soon as this happens!

Your patience is much appreciated! For now I wish you a nice evening ahead ✨

Hi bunqers 👋

Thank you for your patience on the matter, the issue is now resolved and you should no longer have issues with the IDnow verification process. Simply update to the latest version of the app and you're good to go 🙌

Let us know if you experience any problems, so we can check this further for you 🌈