Hey bunqers,
In case you’ve been put under guardianship, this topic will provide you with all the information you need regarding the whole process and how this affects your bunq account.
What's legal guardianship?
A legal guardianship is a measure ruled by court to protect you and your finances. You'll have to go to a court hearing where the judge rules on the decision. Depending on their decision, you may be assigned a Legal Guardian or caretaker (bewindvoerder).
From that moment on, you're put under administration and are assigned a public registration
How does this affect my bunq account?
Step 1. We’ll let you know
When we’re contacted by a legal guardian and receive all the necessary documentation from them, we put the relevant account under legal guardianship and inform you right away in the app.
To check your received messages from bunq you can follow these steps:
- Go to Profile
- Click on “See More” under Activity
- Check out the messages sent there
Step 2. Debt collection
When we receive a document to block your account(s) because you were declared under legal guardianship by the relevant court, we block all available monetary accounts which are liable. These accounts remain blocked until we receive a signed request by the legal guardian appointed by the court to unblock one particular monetary account or all of your monetary accounts.
We comply with a variety of requests which the legal guardian may have keeping in mind the limitations of the applicable law.
If or when the legal guardian requests all available funds in your liable monetary accounts, we’ll transfer those amounts to the dedicated bank account provided by them.
Step 3. Unblocking your account
When the relevant court which declared you under legal guardianship issues another order where it is stated that your legal guardianship has ended, we comply with said court order and unblock your account. Your curator may contact us with the same request, as well.
Keep in mind that the legal guardian has the legal right to request the permanent termination of your bank account with all available monetary accounts which request will be fulfilled.
When will my account be unblocked?
This depends on the instructions of the legal guardian. To have your account unblocked, please contact your legal guardian.
I have another question about legal guardianship. Who do I contact?
When you have questions about your legal guardianship, please contact your respective legal guardian for further info.
When will my legal guardianship end?
As soon as a judge ruled on the termination of your legal guardianship. When that happens we must receive the verdict.
Related topics
Explore more bunq knowledge here ✨
