Where can I find a payments transaction ID?

Oisin-Aquamarine-Cheetah

Trying to resolve a missing payments issue with my internet provider, who now understandably requires a transaction reference number. But bunq doesn't seem to show this even though transaction IDs are standard practice and essential to banking in 2021? Any help would be appreciated, have a month of an Internet bill on the line and bunq customer service are silent on the issue

Flo1979

Habe mal gegoogelt, was so eine Transaktion ID sein soll.
Habe leider nichts gefunden.😕
Ist das ggf. so ein Ding der britischen Banken?

Tim

Hi 👋 @Oisin-Aquamarine-Cheetah#223437

You can retrieve the transaction ID through support if needed. You can find them under Profile > ⚙️ > Need Help? Get Support. They will get back to you as quickly as possible.

Oisin-Aquamarine-Cheetah

@Flo1979#223439 Standard numeric reference number attached to every transaction no matter what country you're in I believe

Oisin-Aquamarine-Cheetah

@Tim#223445 Cheers Tim:) waiting to hear back now

New-Orange-Gazelle-1503327015

I just opened an SOS ticket to request the Transaction ID for an important transfer because the recipient did not get it after 2 days in SEPA, the SOS customer support answered that I should download a statement, but the statement does not include the transaction ID, so SOS support is useless, what a terrible customer service, they don't even read the question or give a useful answer when using the SOS option

yboru-Taupe-Leopard

Hey @New-Orange-Gazelle-1503327015#295929 👋 Thanks for being a part of the community!

We're sorry to hear that you weren't satisfied with the support you received. However, I can see that one of our Guides is trying to get to the bottom of the issue as we speak!

If you have any further questions please don't hesitate to reach out 🌈

New-Crimson-Akita-4166567445

I am having a similar problem, my SEPA transfer has not arrived 3 days later, I asked for a transaction ID through SOS yesterday and I am still waiting for the ID

Maya-Maya

Hey @New-Crimson-Akita-4166567445#295939 👋 Thank you for participating in our vibrant community, your engagement is highly valued!

Upon checking, I see that you've been contacted through our in-app support center with the requested information 🙏 Should you need further assistance about your transfer, feel free to reach out to us over there 🚀 Our support team will be more than happy to help!