"Back to merchant" button is gone

Kaspar-Orange-Jaguar

Dear all,

I wrote a script a year ago and today I found out today, that when the visitor/customer/3rd party pays the "RequestInquiry", the "Back to merchant" button is gone! This means that the person cannot continue the process going to the "redirect_url". I double checked, and the "redirect_url" is in the Bunq-database for the "RequestInquiry".

So my question is: how to we get the button back, so the visitor/customer/3rd party can continue the process to the "redirect_url"?

Looking forward to your feedback and responses!

poulou

I found myself in the same situation, are we doing anything wrong?
I don't see any button for "Back to merchant"!!

What i try:

I'm posting to RequestInquiry
- In the payload
  - The counterparty email is not a bunq user
  - A "redirect_url" is included
- /user/{userID}/monetary-account/{monetary-accountID}/request-inquiry
- https://doc.bunq.com/#/request-inquiry/CREATE_RequestInquiry_for_User_MonetaryAccount
The response has a "bunqme_share_url"
I pay with the bunqme_share_url
- With the android bunq app, it stays in the app after I pay
- With iDeal, I end up in a page saying "You’ve paid <the description>" with a button "Get bunq!"

I also tried to:

Get the details of this specific payment request after i pay it and my "redirect_url" is there!! :-)
- /user/{userID}/monetary-account/{monetary-accountID}/request-inquiry/{itemId}
- https://doc.bunq.com/#/request-inquiry/READ_RequestInquiry_for_User_MonetaryAccount

berendvaneerde

Same here! Reading through some discussions this was not the case before? Why has this page changed and how is it now possible to redirect a user to the specified redirect_url

New-Green-Mongoose-1785113156

I'm still having this issue in 2023. Seems like this feature isn't working at all ? How can I redirect to my website after a payment request for a thank you page? If there is no support for the redirect it should be stated in the documentation and the "redirect_url" property should be removed from payment inquiry.

sotirios-Black-Moose

Hey there, Chris 👋
If you ever find that our amazing community can't quite solve your issue here, no worries! Feel free to shoot an email over to our API Support team at apipartner@bunq.com. They're here to lend a hand and further assist you! 🚀😊

New-Green-Mongoose-1785113156

Yeah already tried that

Alexia-Hummingbird

Chris Hey Chris! We recognize the importance of prompt responses, and our API Support team is making every effort to get back to you swiftly. Meanwhile, if any fellow community member has insights on this matter, please feel free to join the discussion 🌈

New-Indigo-Starfish-1694586530

Any update on this? This is a critical feature for my company, and I would like to keep using Bunq