We always aim to keep you and your funds safe so that you can enjoy the best banking experience. However, sometimes there are things that are out of our control. That’s why we want to make sure you’re aware of scamming techniques, and know how to stay protected.
Our legal department has provided us with a list of pro tips on how to recognize attempts of phishing and spoofing and how to react so that legal actions are taken on time.
Phishing is a form of fraud where the scammer will send communication (emails, texts, messages over social media) impersonating reputable companies. The purpose of this is to trick you into sharing your personal details such as passwords, account details, and card numbers.
The main forms of phishing are described here
By getting to know phishing methods you can avoid getting tricked into providing any sensitive data regarding your account.
Scammers have been known to trick their victims by sending fraudulent links via SMS or Whatsapp. These messages are made to seem as if they’re coming explicitly from our bunq telephone number.
The SMS/Whatsapp message contains a confirmation link or another link which may seem to have something in common with bunq such as a keyword. You will find screenshots of examples below:
Please make sure not to click on anything sent by someone who's pretending to be us regardless of the way the link has been sent - SMS/Whatsapp message or email. It’s best to contact our support team via one of the following ways:
Another version of "spoofing" is when you receive a message about a potential breach of your account, followed by a phone call from someone who's pretending to be our employee. The person will call you pretending to help secure your account by providing your security code during the conversation or by instructing you to click on some of the links that have been already sent to you via SMS/Whatsapp message and/or email.
bunq will not call you via the phone. If you have any doubts of the message/call's legitimacy, please do not provide any sensitive data to the respective person and contact us through the in-app chat or use email@example.com.
Fraudulent verification requests on Marktplaats
Scammers are currently active on Marktplaats and approach unsuspecting sellers or buyers via WhatsApp with so-called verification requests. What will actually happen:
- You are selling something on Marktplaats;
- Scammer pretends they wanna buy it;
- Scammer convinces you via chat that you need to click on a verification link and give them the 6-digit code you receive in order for the payment to go through;
- You click on the link, give out the 6 digits and lose access to the account.
You can learn more about this frequent criminal behaviour here
Please be informed that the only way we're communicating with our users is via our in-app chat and official channels for communication, hence make sure to double-check if the text message is coming from an official source. Even then, please make sure to double-check the information provided there and if you have any doubts regarding its legitimacy, don’t hesitate to contact us through our Support Centre.
No institution, bank, or third party should ever request your unique credentials or access code to enter the bunq app. If someone is approaching you with a similar request, please be alert, as this is most likely fraud.
Other types of fraud have been explained here, so please make sure to double-check the information and help us keep you and the world safe.
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