Hi, I have experienced that in some cases money that was 'blocked' (according to the merchant) on my virtual card was not automatically refunded.
This happened when I was renting a car with Sixt. According to them the money was already released but not 'claimed' back by Bunq.
I had to manually request a refund for these amounts.
This was especially annoying because in one instance Sixt was increasing the blocked amount multiple times and and all amounts were charged separately. In the end I was charged 560 euros distributed over 6 amounts that I each had to manually request back.
So my question is: Can Bunq automate this, so I don't have to remember to claim a refund for my money in these cases?
Thanks!
Let me know if I can help with anything.
