Can't make payments from website

New-Golden-Antelope-1625334175

Each time I try to make a bank-to-bank payment using the Bunq (desktop) website, the site gets stuck on the "Confirm" screen after I've entered the recipient name, IBAN, and description. My only choice is to click "Cancel." This happens several times in a row until I give up. But I'm able to make the same payments via the app. Could you please explain? Thanks!

Bastiaan

Gerald Hello Gerald,

Do you mean https://bunq.app by "bunq desktop website"?
And which web browser are you using?

New-Golden-Antelope-1625334175

Yes. Google Chrome.

New-Chestnut-Camel-289032412

Hello, was this resolved? I have the same issue - after populating the payment details form (in Chrome), the "Send payment" button is still grey and unavailable.

thijsoost

Laura It's working perfectly fine for me! After you've entered the IBAN you have to click it, because you also have to fill in the name of the receiver. After I enter a name and click 'Next', the 'Send payment' button becomes orange/active.