Hi Rachida Davoxx Steffen
Just here to give you a quick update on this issue.
Our Payments team is taking care of the situation since day one, and they are working together with Hanseatic bank to solve this issue and to return your money. Rest assured that your money won't disappear, and we won't keep it, as it's already tracked and we are aware of this issue affecting multiple users.
I will keep you updated over here, as soon as I have more info 🍀