Disclosing Personal Information via the Payment Link bunq.me?

Frederic-d

I have a question:

When I send someone a bunq.me payment link, will this disclose personal information about my identity, i.e. my legal name, address, etc.?

And an other question in respect to data privacy: Could someone contact bunq and request any personal information about me, based on the information they get via the payment link?

Thank you for your help!

Bastiaan

Frederic Hi,

Your first name and the attached IBAN are always visible on your bunq.me page(s)

Frederic-d

Thank you Bastiaan! Could a private person request further information about my legal name or any other personal details?

Jakob-Y

Frederic By sending someone your bunq.me page or a payment request, you only disclose to the other party your full legal name and the IBAN of the connected account. There’s no way to get more information from bunq.

Of course, law enforcement officers with a warrant can get more information about you in certain cases, but regular private persons cannot. Nevertheless, there‘s a report page: https://www.bunq.com/helpdesk/report If someone engages in illegal behavior, other people can report them and this might lead to consequences if the accusations are true.

Frederic-d

Thank you @Jakob Van Der Horst, do you know if I could also use my real name? I am not yet familiar with all the options of using my real name but I assume that at least at the invoice, it will always be my legal name that is shown to 3rd parties?

Jakob-Y

Frederic do you know if I could also use my real name?

If you're referring to the True Name feature, that unfortunately only relates to your bunq cards (Mastercard/Maestro). There's no way to set your "True Name" that you use on the cards also on the bank account level. But you have some different options to abbreviate your legal name. Look for them in the Profile tab > Settings > Personal Information > Legal name. That way the other party won't get to know your full first name. Also make sure to set your "Publicly Visible Name" and your profile picture on the same screen to something not including sensitive information, because other bunq users will be able to see these details when they know your IBAN.

Additionally, I would recommend you to be aware of the Account Alias feature. For each sub-account at bunq, you can go into the settings and choose "Account Aliases" and in addition to the IBAN connect the sub-account with additional phone numbers and/or e-mail addresses by which it can be found by other bunq users. Of course, they will still only be able to see your Publicly Visible Name and IBAN, but it's something to be aware of.

I see you also opened another thread about a related question: https://together.bunq.com/d/47168 If you haven't done so already, it might also be a good idea to ask bunq directly about your concerns via Private Support in addition to using the community forum. You can get to it in the app by following these steps:

Go to Profile
Tap on Settings in the right corner on top
Scroll to the bottom, tap on Need help? Get Support, then choose Personal Support

As far as I'm aware, your personal details aren't disclosed in any shape or form when using a sub-account that belongs to a bunq business account, but I don't currently use a business account myself so I cannot answer this 100%.

Oh and if you're also concerned about using the Community Forum here, then as a long-time forum member I can assure you: we can only see your Publicly Visible Name and Together Username as well as the profile picture, so as long as you don't put any sensitive information there you're fine to post here as much as you want. Nobody can get your IBAN or your real legal name from the community forum :)