Hey bunqers 🌈
Have you received a message notifying you about additional payment limits on your account? Don’t worry, we’ve got you covered! Below, we’ll explain what’s happening, why it’s happening, and how it affects your account.
What Are Additional Payment Limits?
At bunq, we take your security seriously. That’s why we regularly review accounts to ensure the safety of your money and personal data.
When your account is under review, your outgoing payments may be temporarily limited as an extra security measure by our automated monitoring system. However, rest assured that you can still use your account for essential day-to-day expenses, like paying for groceries or other small purchases of up to 500 EUR per day.
Our team will aim to complete the review within 5 working days, and you’ll be notified once it’s done.
Can I Still Receive Payments?
Yes, you can still receive money on your account even if payment limits have been applied. For example, if your salary or another payment is due to arrive during the review period, the money will still be credited to your account.
Why Was My Account Restricted?
We continuously monitor account activity to ensure financial security and compliance with bunq’s Terms and Conditions. If our automated system detects activity that might pose a potential risk - such as unusual transactions - we take immediate action to protect your money and data.
These measures help us create a safer banking experience for everyone. You can learn more about how we safeguard your account here.
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