[REPORTED] Can't order replacement because name on card too long

Willem-Lime-Kiwi

i want to reorder my card. After checking the Adress i have to confirm my reorder. After doing this, i get the message: Great that you want to reorder your card. Unfortunally "Willem Gerrit Riedijk" is too long to print on your new card. In the Together topic i can´t find how to change my name on the card. i have tried it but without succes. How can i change it?

bunqVitaly

Hi Willem!

Please note we’ve already reported this bug to our developers and they are working towards fixing this issue asap.

As I can't provide you with an ETA, there is currently a workaround for this: you can cancel and block the card permanently, and then order a complete new card, this will allow you to change the name to a new one under 20 characters. You can find this info on: https://together.bunq.com/d/3509

If you get charged for this, simply contact our support through https://www.bunq.com/link/support and we will refund you this amount.

Markolf-Yellow-Shark

Vitaly 🇪🇸🇬🇧 I have the same problem. Has this been fixed yet? I don’t want to cancel my old card before I have a new one to use.

bunqVitaly

Markolf Hello Markolf,

For now, the only workaround we have, is deleting the cards and ordering a new one.