Lost your card or looking to get a new one? You have the option to Freeze (deactivate) or Block your card.
Freezing your card is a temporary action. If you deactivate your card, you can activate it once again in the future (such as if you find your card again).
Blocking your card is a permanent action. If you block your card, you can no longer unblock it and you will need to order a new card.
If you want to activate your card, you can take a look at the topic here.
How do I freeze my card?
To freeze your card, follow the steps below:
- Go to Home tab and tap on Cards
- Select a card
- Tap on 🔵 Freeze
- Done 🎉
How do I block my card?
To block your card, follow the steps below:
For iOS
- Go to Home tab and tap on Cards
- Select a card
- Tap on 🔵 Freeze
- Then tap on 🔴 Block
- Done 🎉
Android
- Go to Home tab and tap on Cards
- Select a card
- Then tap on 🔴 Block
- Done 🎉
How do I freeze my card in bunq Web?
- Go to https://web.bunq.com
- Click on the card
- Select 🔵 Freeze
