Hey bunqers 🌈
You can order your own collection of bunq cards, and have global coverage with a Credit Card or Debit Card (Mastercard) 🙌
To order a new card follow the steps below:
- Go to 🏠 Home Tab
- Tap on 🟣 + Add
- Tap on 🔵 Add Card
- Choose your card of preference and follow the flow
Note: With your Personal account, you can order a card only for your own use, not for someone else.
In case you have a Business account, the app will ask you if you want to order a card for your Business or your Personal account between steps 3 and 4.
Looking to replace a card instead? Take a look here
Make sure to check our Pricing sheet for possible invoicing regarding your card order
How can I add a new card in bunq Web?
- Go to https://web.bunq.com
- Click on + Add card
- Select the card of your choice
- Order
How can I see my card’s delivery status?
When you finish your new card’s order, you can follow the steps below to review your card’s status:
- Go to your 🏠 Home tab
- Tap on the card in question
- Card’s status will be shown in the green tip box with a small description
In the tip box, you’ll also get an action button. For example, when you order a card, you’ll be able to add it to Apple / Google pay. If your card hasn’t been delivered, you’ll be able to replace it with a single tap. Keep in mind that you won’t see action buttons on permanent statuses as blocked or expired cards.
Can I change the address that my card will arrive to?
If you just ordered a new card and wish to have it delivered to a different address, you can still update your address until 23:00 that same day. After that time, the original address that you had when ordering the card will be where the card is delivered. To do so, follow the steps below:
- Go to 👤 Profile
- Tap on Personal Information
- Change the details
- Edit or update information accordingly.
- Select Done
What name can I choose to be printed on my card?
- You're able to enter you’re True Name: when you order a card and choose the visible name of your card, you can enter the name with which you identify in your daily life. Read more about this feature here.
- For businesses the card must show the name of the legal entity as registered in the Chamber of Commerce.
- The name on your bunq card needs to be within the 20 character limit, in order for us to be able to print it on the card. If your company name is longer than 20 characters, you can use another registered trade name.
How do I cancel my order?
For iOS users
- Go to your 🏠 Home tab
- Choose the card you’ve just ordered
- Tap on Cancel Card Order
For Android users
- Go to your 🏠 Home tab
- Tap on ⚙️ Settings
- Choose the card you’ve just ordered
- Tap on Cancel Card Order
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