Congratulations on ordering your bunq card! Wondering what happens now?

You will receive your card in the mail within 10 business days.
You can check your estimated delivery date within the app.

Please keep in mind that we don't offer speed or expedited delivery (even for an extra cost).

When will my card arrive?

You can check the estimated delivery date of your card within the app. Check out the video below to see how:

Home
Tap on “Cards”
Select the ordered card
Check its status and the expected delivery date

Card didn’t arrive?

Card replacements
You get one free card replacement each year and can request as many card replacements as you'd like. This applies to cards that:

Have not arrived within 2 weeks. You can check your estimated delivery date in the app to confirm this.
- Did you make sure you entered the correct address? This topic can show you how to check your address is correct in the app.
May have gotten some extra wear and tear.

If your card doesn’t arrive by the estimated delivery date, make sure to double-check that your address is correct. If you confirm that your address is correct, you should then order a replacement. Keep in mind that you receive 1 free card replacement per year.

Replacing a card that didn't arrive
Follow the steps below to see how to replace your card that didn't arrive:

Go to the Home screen
Tap on the Cards section
Click on the card you want a replacement for
Select Order a Replacement Card
Edit card details (if applicable) and select Next
Review the information and select Get Card
You can Add your Card to Apple Pay or select Not now on the confirmation screen and you're all set!

Check out how to order a replacement for your card that didn't arrive in the video below:

Need to activate your card?

Once your card arrives, make sure to activate it by setting a new PIN within the app. All you need to do is:

Go to your Card.
Tap on MENU and select "Activate".
Choose and confirm your new PIN.

Then you're all set to start using your card!

Want to enable contactless payments?

In order to enable contactless payments for your card, you will first need to make one transaction using your PIN. You can do this by:

Inserting your card into a physical pin terminal.
Entering the PIN code that you set when activating your card.

After doing so your contactless payments will be automatically enabled. You will have a contactless limit of €25 per transaction and €50 for all transactions combined. This topic can give you some more info.

I want a new card. How do I replace my current card?

Follow the steps below to see how to replace your current bunq card:

Go to the Home screen
Tap on the Cards section
Click on the card you want a replacement for
Tap on MENU
Select Replace This Card
Tap on Proceed
Edit card details (if applicable) and select Next
Review the information and select Get Your Card
You can Add your Card to Apple Pay or select Not now on the confirmation screen and you're all set!

Check out how to order a replacement for your current card in the video below:

Already used your 1 free card replacement?

Anything over the one free replacement per year will cost €9 to account for production costs (€129 for Metal Card). You can find more information in our pricing doc here.

Did your card expire?

Don't worry, the replacement will be free. You'll receive a push notification in your bunq app asking you to confirm your current address and a new card will be sent your way! 💳

More about card replacements

To find more information on how to replace your card, or if your card didn't arrive, please click here

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