Hey bunqers 🌈
We understand that experiencing a failed contactless payment can be frustrating. In this topic, we'll list various scenarios, from daily limits to card activation issues, and providing step-by-step solutions to get you back to effortless banking.
Will there be an error shown on the POS terminal?
When you pay on a POS terminal, errors with different messages can appear on it if the payment fails. Some of them will state the exact reason why this card payment has failed and others will show a different type of error. This might be caused by the card not being accepted by the terminal so we suggest trying another card of yours or try paying with your Google or Apple Pay.
Exceeded daily limit 📊
To protect your cards, we've set daily limits for contactless payments of €50 per transaction and €150 for cumulative transactions (when this amount is reached or after 5 contactless payments, you just need to insert your card into the terminal and enter your PIN and the daily counter will reset. When a country is enabled in your card settings, the local contactless limit will apply.
You can find more information about daily limits on this link.
We need a PIN for this payment 🙋
If your contactless payment gets declined and you get the error message ”PIN not received”, this means we'll need your PIN code for this transaction. Please try to pay by inserting your card in the terminal.
Card isn't active 💳
In order to be approved, card payments must be done with an active card. This means that if you've just ordered you card and didn't activate it yet or if you card is temporarily frozen, the payment won't go through. In these cases, you should first activate your card before you try to pay again.
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