Thijs He wrote: "i got id new phone new mail and good will" So he has a new phone and he has his ID card, just not his old number or his old e-mail account. My suggestion would then still be to contact bunq support via the app.
Zoran Stjepan If you're not able to reach the Support team through the app like explained above, you can also write an e-mail to support@bunq.com.
