[REPORTED] Error message when downgrading to Easy Savings

New-Bronze-Alligator-2410730494

Hello!
I accidentally upgraded to Easy Money and I want to go back to Easy Savings, however, when I try to change plan, it tells me I need to close all my accounts.
Does it mean I need to move my money outside of bunq and move it back after the switch?
It doesn't really make sense but this is the message I get:
"Your must close your accounts before downgrading to Easy Savings"
Thanks for your help,
Nur

bunqVitaly

Hi Nuria !

The Easy Savings plan doesn't include extra sub-accounts, only one savings account. You should close all additional ones prior to changing the plan.

Let me know if this helped and you were able to solve this problem 🍀

New-Bronze-Alligator-2410730494

Hello Vitaly 🇪🇸🇬🇧 , thanks a lot for your answer.
I have done that and now, when I try to switch, it tells me what you can see below. Even if I have clicked on switch plans, not close account. Very weird
"Error
Unable to close this bank account. The balance must be exactly zero."

New-Golden-Butterfly-1736895175

Vitaly 🇪🇸🇬🇧 Hello
I have same question bcoz I closed already all of additionals and subaccount but there is still a info that i have also close the main account before downgrading for switch the plan. Looks like ill lost the money

bunqVitaly

Nuria Can you please open a ticket in private support and let me know? I'll pick it up immediately and assist you in the app.

Go to Profile
Tap on ⚙️
Scroll down
Click on "Need help? Get support"

New-Bronze-Alligator-2410730494

I did it yesterday @Vitaly 🇪🇸🇬🇧, thanks again for the support!
I included a recording so you can see exactly what I see/get.
Thanks,
Nur

bunqVitaly

Hi Nuria 👋🏼 . We received the recording, thank you very much for your cooperation 🙏

We’ve reported this issue to our developers so they can work on a solution right away. We will make sure to update this topic as soon as we have news about this, and of course we'll do our best to fix this as soon as possible 🌈