Hey bunqers 🌈

With the bunq app you can track every bank transfer issue and request help fast and easy.

How to troubleshoot a payment?

In case of a missing transfer, firstly make sure to check the regular processing times for the transfer you're expecting or sending. You can learn more about this in 🚀 When will I receive my payment?

If the payment doesn't appear in the above mentioned timeframe, make sure to escalate an in-app payment investigation. You can learn more about this in 🕵️‍♂️ In-app Payment Investigations

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