bunq Together

Paiement offline

Roch-Blue-Hummingbird

Bonjour, il me semblait que la carte métal bunq permettait de payer sur un terminal hors ligne. Or, mes paiements sur un terminal offline sont systématiquement refusés.
Qu'en est-il exactement ? Est-ce que la métal card permet le paiement offline, et si oui, sous quelle condition (montant maximum, nombre de paiements offline autorisés, etc) ?

Je ne trouve l'info nulle part dans les documents bunq 🙄
Merci !

Jakob-Y

Roch Here's the documentation on offline payments: https://together.bunq.com/d/4822-offline-pin-payments-faq If anything is unclear feel free to ask :)

Roch-Blue-Hummingbird

Jakob J'ai lu cette documentation. Effectivement ce n'est pas clair, car mes paiements hors ligne sont systématiquement refusés quel que soit le montant. (Le dernier pour 96€, loin de la limite à 250€ donc)
Je possède la carte métal, donc pas Maestro ou Débit, cela devrait fonctionner.

Jakob-Y

Roch Je possède la carte métal, donc pas Maestro ou Débit, cela devrait fonctionner.

Indeed it should work regardless of what type of Mastercard you have. They don't work differently in regards to offline payments as far as my knowledge goes. Only Maestro doesn't support them. If you have specific payments that didn't work but you think they should've, then it's probably best to check in with Support so that they can have a look at these payments directly and tell you why they didn't work out. Or in case the payments never reached bunq then they could at least make an educated guess based on the exact timing etc.

As far as the community goes, you can also have a look at other threads about the same / similar topics. Keep in mind that topics with very old posts may not completely reflect the situation right now because of changes that happened in between. They might still be interesting resources, though!