[REPORTED] No notifications from partner payments in shared accounts

Amar

Hi there. Me and my partner have several joint accounts. For a while I have not been receiving any notifications of payments or receiving money from partner payments, but my partner does receive notifications whenever I pay from our joint accounts. I have checked all settings and all notifications sliders are on. I am getting notifications for all payments I make, or all automatic payments, just not from my partner.

I have also checked and compared all the notifications settings from my partners phone and my phone, but they all look the same. I can't seem to figure out why my partner does get notifications but I don't. Anyone has any ideas?

Edit: I am using an iPhone 13 pro and my partner has an iPhone mini. Both my partner's are updated to the most recent version of the app and of iOS.

bunqVitaly

Amar Hi !

Thanks for reporting this bug to us! With all the info provided, it was very easy to find the issue😊

We’ve reported this issue to our developers so they can work on a solution right away. We will make sure to update this topic as soon as we have news about this, and of course we'll do our best to fix this as soon as possible 🌈

Thanks for your patience!

Remko-Lime-Jaguar

Same issue here. Receiving all notifications and my partner no longer receives any for the joint account (she does receive notifications for her own account)

Remko-Lime-Jaguar

Hi all, is there any update on this?

Maximilian-Turquoise-Puma

Hey! We have the same issue: I receive all notifications about transactions with our joint account, but my partner does not. Is there any solution yet? Thanks!