@New-Cyan-Lovebird-2404643289#240736 Hi there. I believe because the service is still in beta, waiting times are quite extended … more than a week after amount deposited goes over 10 euro. I know for a fact as it happened to me that first deposit has to be at least 50 euros to activate the service properly… then thereafter can be any amount but only if the sun of the pending deposits goes over 10 euro then the deposit is transferred to Birdee for processing. It can be confusing indeed.
I suggest, if you have anything pending since too long, to check with support directly. I had also to provide some additional documentation as Dutch resident but not Dutch national.
Cheers
GG

Nachdem ich auch Wochen gewartet hatte tat es der 50 Euro Trick…musste aber mehrfach dafür nachfragen. Vorschlag dazu wäre ein Hinweis bei Einzahlungen unter 50, und generell bei Einzahlung, dass es bis zu vier Tage dauern kann. Auch eine Anzeige „Betrag bis zum nächsten Invest“, auf 10 oder 50 oder was auch immer würde vermutlich schon den Support erheblich entlasten und uns Anwendern Klarheit geben

@dashatkeiner#240769 Apart from loosing money (which is perfectly normal when investing) I have a real problem withdrawing my money. I tried 4 times to withdraw all on different days and it appears it is processing, but then the amount is crossed out and it tells me „withdrawal refused“. No explanation given and the support I wrote to doesn’t respond for days now. What’s going on? At least an explanation should be given or at lease a reply. Almost 400€ I am waiting on