Jonathan I also followed up your issue with support staff just to make sure, and what you describe as an unsatisfactory answer might be indeed not something that satisfies your wishes, but you have received a clear answer multiple times. It seems like you have more of an issue with what the product is offering to you, and less with support responses. I'm sure bunq is open to feedback about cash withdrawal limits.
Stefan That is an interesting take. I myself maintain many different bank accounts at German banks, including an account at Deutsche. It's indeed quite cheap, but I'm not as pleased by their overall product offering. The card offering is too lackluster for my needs, and I must admit that I despise the app. Everyone has different needs, though, so I think it's totally reasonable to go with the product that fits you the most overall.
aasauer This is definitely quite long. bunq's goal is to answer everyone much faster, but they haven't achieved it yet. That's why they're actively hiring support staff all over Europe. As this is currently one of the most frequent types of feedbacks that they're getting from the community forum, I'm sure they're aware of the importance that is has to customers. That said, more constructive feed back can never hurt :)
