Jeroen 🏳️🌈Wizard
When I get a card refund the notificatiion says zero euro. The actual transaction of course shows the correct amount. For example see these two screenshots:
Card refund notification shows zero amount
Simon MWizard
@JeroenE#38409 Same goes for iOS. It is a bit irritating (misleading) when when you are not sure, if the merchant will refund the entire amount. In the Events stream it is then correct. I already contacted support in July, in this regard.
- Jeroen 🏳️🌈Wizard
@SimonM#38415 I've seen this before a few months ago but at the time I forgot to take a screen shot of the notification. At least it isn't only me :)
Jan BroddaProdigy
This issue is already around for some months, see my previous topic and the update about it: https://together.bunq.com/d/173-no-push-notifications-for-mastercard-refunds
But lets use this new topic for keeping track of this problem.
Jan Brodda added the Deleted tag.
- Simon MWizard
@JanBrodda#38418 But I think these are two different problems. Real refunds from the merchant have a push-notification but with 0,-EUR. The other case are authorizations or test bookings that are not really get deducted, and only re-appear in the events stream (like itunes).