bunq Together

Uk account

Katarzyna-Unicorn

problem with transfer to uk account. the money sent thursday evening from another bank to my uk bunq account has not yet arrived. others come in 1h. what's going on?

thijsoost

SEPA payments can take up to two working days

New-Scarlet-Quokka-2871198348

or one

thijsoost

Mykola "up to two" includes "one" 😉

Katarzyna-Unicorn

Thijs yes, but it has been going on since Thursday. all other money comes as normal.

thijsoost

Katarzyna If you open one of your accounts and tap "When will my payment arrive?" there are a few steps to help you. Using those steps, you can also contact bunq support and provide the information they need

Katarzyna-Unicorn

Thijs thanks yes i know. I have already contacted them. they wrote with a reply within 5 hours.

but thanks for the answer

Declan-Lime-Unicorn

In the UK we have "faster payments" between regular Banks, but if you made an international payment it'd be processed on Friday and sent Monday.

but, you made a patient from a "real" account to a cloud account.. Did you use the iban of the back account number and sort code? In any case you have somehow avoided the faster payment one. So you have to wait ⏳

Katarzyna-Unicorn

pl0x Used normal acc number nad sort code, and sent the money fast payment.

Katarzyna-Unicorn

the best thing is that bunq help hasn't replied since yesterday 📌 why is there help desk if they don't respond to messages.

thijsoost

Katarzyna De helpdesk heeft het momenteel erg druk doordat er veel nieuwe bunq gebruikers zijn. Laat de chat open en sluit deze niet, dan komt er vanzelf een reactie!

New-Red-Turtle-11851502

Yeah it’s kinda annoying. Sometimes when my friend send me money from Revolut/Monzo (by fps) funds arrived in next 2-3 days. But sometimes in few hours. I dunno how it works.

thijsoost

nomoreheroes Het ligt eraan of de banken zijn aangesloten bij het Instant Payments netwerk of niet. Zoja, dan wordt de transactie binnen enkele seconden gedaan, zoniet dan kan de transactie 1-2 werkdagen duren.

New-Red-Turtle-11851502

I think it’s better to use bunq.me link if you need amount under €500 (as I remember limit properly)

thijsoost

nomoreheroes Als je een betaalverzoek of een bunq.me link gebruikt, staat het geld inderdaad direct op de rekening (tenzij je Sofort gebruikt)

New-Blue-Dolphin-1351671865

From monzo 2 min i received money and from normal uk bank nothing on my account

thijsoost

Rojs Then the "normal UK bank" is probably not using Instant Payments, so then the transfer will take 1-2 working days.

New-Blue-Dolphin-1351671865

Thijs From Barclay's immediately, from HSBC nothing yet , both same uk bank