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  • Can’t get a code from paysafe cash

Hi! I have registered in Bunq and wanted to deposit my first 100 euros via ATM. I have started to register on paysafecash platform and almost have done it when on the very last step I was asked to provide my NL number. I did it, but I have never received a message. What should I do?

    @New-Crimson-Toad-2683977370#246154 Hi 👋 there,
    Did you try to re submit the Paysafecash process again ensuring you added the correct phone number?
    I am afraid if you still have issues registering with PaysafeCash you need to check their faq and their support team.

    https://www.paysafecash.com/en-gb/

    Just to set your expectations, I did not have any problem with registrations using my Dutch mobile phone number, but then the services offered by Paysafecash are definitely not up to bunq standards unfortunately.

    I still can’t find any shops which actually would let me do any deposit despite being reported as available one on PaysafeCash App (in Amsterdam).

    I ended up asking a friend with a traditional bank to get my cash and then transfer to me via Bank transfer.

    Good luck 🍀
    Have a great day 🌈
    GG

      @Gianguig#246157 Thank you such a useful comment! I am still trying to figure out a way to deposit cash. Hopefully will do it:)

        Ik heb tzelfde probleem

          Hi 👋 Elena and Tina,
          To check today I tried to log into my Paysafecash account and indeed the system was not really working as the log in page would not even open.

          I re tried after few minutes and I got to the verification page where you need to add your phone number but then no SMS was received.

          I hit back button and tried again and it then worked, received SMS with code to log in and it all worked ✅

          Of course you need to be sure your mobile number can receive SMS, also from abroad 👍

          Good luck 🍀 and have a great day 🌈
          GG

            15 days later

            And do you think it could be possible just to deosit money in some other’s bank atm to a bunq’s card?

              @New-Crimson-Toad-2683977370#249043 You can never deposit money to a card because cards can't hold any money. You can only deposit money to accounts with an IBAN.

              To answer your question, no you can't use the ATM of a different bank to add cash money to your buns account. You can find more info here: https://together.bunq.com/d/50071-how-do-i-top-up-my-account-with-cash

                I really need to deposit money, i can’t ask friends to send it to me. Paysafe cash doesnt send me the text message (i checked with them and with the network operator, everyone tells me it should work, but it doesn’t). This is basically last resort for me

                  @New-Crimson-Toad-2683977370#249046 I meant can’t ask friends to help me out to send money anymore

                    @New-Crimson-Toad-2683977370#249046 Unfortunately, then it's not possible for you to add cash money to your bunq account.

                      @thijsoost#249048 This is a very “client-oriented answer”, thank you.

                        @New-Crimson-Toad-2683977370#249050 I'm not a bunq employee, I'm just another user. I kept my traditional bank account because I knew that some things wouldn't be possible at neo/new banks like bunq 🤷🏼‍♂️

                          @thijsoost#249051 Ok, thanks.

                            @New-Crimson-Toad-2683977370#249050 If you want answers from bunq, then please use the Support Chat instead. We're here on the Community Forum, where we share our experiences, ideas and tips. I don't know exactly where you live, but if you're close to the German border, you might want to travel to Germany and use the Barzahlen/viacash option instead. For that you don't need to create an account or receive a text message, and it works very reliably and well. But it's only available in Germany, Austria and Italy.

                              @Jakob-Y#249055 Ok, thank you. I will try to address this question to a support chart then. And thank you so much for the tips on the barzahlen option!

                                Sorry everyone, I didn’t really know that this was a community chat:)

                                  @New-Crimson-Toad-2683977370#249071 No problem! Here you can ask non-urgent questions that maybe another bunq user can answer. If you need faster and more specific help, you can contact bunq support via "Profile > Settings > Need help."

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