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  • [SUPPORT] Account still in "verifying your documents"

I created an account last week. I added my residence card and then my BSN. I was then told my documents would be reviewed and I'd hear back in 4 hours. It's been a few days now and it's still pending review.

Does it always happen like this or its just mine?.

    @New-Mauve-Starfish-3819450482#247751 Sometimes it can take a bit longer (± a week). This depends on the readability of your identity card, the quality of your video, and how busy it is at bunq support. You'll be notified once your account is verified!

      @New-Green-Snake-1516413950#247758 What is your question? What to do if verifying your account takes longer than a week? I would contact bunq support after ±2 weeks.

        Er staat 24 uur of 2 uur of 5 minuten, niets van dit alles klopt ……..

          We hebben precies hetzelfde, alle documenten ingediend en support reageert ook niet eens, het is inmiddels al twee weken…

            Das ist schade. Ich warte auch schon ein paar Tage auf die Überprüfung meines Dokuments.

              Hello i have been waiting now for couple days still yet not verified what should i do?

                Same here. I have an existing account with Bunq and a current corporate account, but I started a new Ltd. All data is there, but also stuck in the Verifying Paperwork stage as well. The message says it’ll take less than 24 hours but it’s already been a couple of days.

                  @MarkW#248068 Verifying a business account takes ±8 days on average.

                    @New-Ivory-Tiger-397110228#248059 Hallo, in dem Fall bleibt uns nur geduldig zu bleiben und abzuwarten.

                      @New-Ivory-Tiger-397110228#248059 If your account is still not verified after 8 business days, I recommend you contact bunq support.

                        @thijsoost#248074 Thanks, that helps. The message in the app says 24 hours - slightly confusing.

                          @MarkW#248081 Yeah the time indicators are by no means accurate at the moment, unfortunately.

                            Same situation with my account i really don't understand bunq verification process

                              @New-Jade-Orangutan-871771543#248144

                              "It may be that we need further details in order to verify your account. Here are the main reasons why your account might not be verified in 5 minutes:

                              Proof of Residence required

                              It looks like there’s a mismatch between the address you entered and the geolocation of your device. If we're unable to confirm your address based on your geolocation, we’ll request an official document that proves your residence address. You can learn how to prove your address here

                              Insufficient or wrong documents provided

                              In some cases the documents you’ve provided during the verification process don't give us all the info we need. When this happens, we'll ask you to provide another document or further details. No need to worry - the app will guide you to provide the requested document, or you can submit it through the Support center ✨

                              Legal Regulations

                              As a bank, sometimes there are legal regulations we must follow in order to complete your verification. In such cases, we’ll make sure to send you a message in the app to let you know the details and how to proceed."