[REPORTED] You cannot set up an Auto Save without another Sub-Account

thijsoost

Patrick You have two separate accounts? One shared account, and a shared savings account? Maybe it doesn't work because bunq doesn't recognise the shared account because you were the one who created it. So in order to use automatic savings, a payment must be made from account A, so the rest can be transferred to account B (savings account). What plan is she using? If she's using Easy Green or Easy Money, she can easily create a sub account.

New-Chestnut-Cow-1927632744

Thijs Yes it is two separate accounts, one for our regular banking and one savings account. I created both and shared with her. She can access and use bit. The only thing that does not work is activating the auto-save functions...as we are still in the trial period she is now on easy money, but we are thinking about reducing her account to easy bank as she does not really need sub-accounts, so I am not sure if we should create one then...

thijsoost

Patrick If she's now using the trial, she can create a sub account to see if that solves the issue? Than you know the cause for it not working

New-Chestnut-Cow-1927632744

Thijs And we could then just close and return to Easy Bank after the trial?

thijsoost

Patrick Yes you can just close the account after you tried it. But then the issue probably returns, but then at least you know the cause of the issue.

But even then, I'm not sure why that would be the cause, maybe someone else knows! Otherwise I would recommend contacting bunq support about this

bunqVitaly

Patrick Hi Patrick,

If you have a Joint account, and a shared Saving Account, why do you need to enable the Auto Saving twice?

When any of you make a payment, the money will be deducted from the Joint Account and the Auto-Save will send the rounded amount to the Savings account, independently on who made the payment.

New-Chestnut-Cow-1927632744

Vitaly 🇪🇸🇬🇧 Hi Vitaly,

Unfotunately it does not. I thought so too and for my payments it works. Now my wife made her first payments and nothing was booke to savings for these.

bunqVitaly

Patrick
Hi Patrick, I've looker further and I was able to confirm this is indeed a bug.

Thanks for reporting this bug to us! We’ve reported this issue to our developers so they can work on a solution right away. We will make sure to update this topic as soon as we have news about this, and of course we'll do our best to fix this as soon as possible 🌈

New-Emerald-Snake-517242286

Vitaly 🇪🇸🇬🇧
Witam serdecznie nie mogłem żadnej operacji na koncie zrobić.A teraz Jeszcze Konto zablokowane pomocy nie umiem sobie poradzić 👀😵‍💫

thijsoost

Adam Please contact bunq support.