Intermediate banking details

Alps

I like bunq, but I have several payments from my current customer where their old bank (jpmc) can’t send swift payments and have returned them to my customer. Bunq doesn’t have intermediate banks like revolute, but the old generation of bank don’t understand and known how to send payments to bunq. So for two months I have had no payment, no salary and it is very frustrating. I can’t call and speak to anyone to get help, my customer has asked for contact details but it’s only in the app. I really hate it but the only solution is to open a bank account with one of the old banks. Is there really nothing bunq can do?

Jakob-Y

Craig Did you try with a USD local currency account (I assume your JPMC account is in USD)? The Euro accounts don't accept any currency other than Euro anyway.

Support is also available at support@bunq.com -- but consider that email communication is not as secure and encrypted as using the in-app support chat.

Alps

Jakob It’s is all euro to euro.

Jakob-Y

Craig Gotcha. Well in that case, if the normal bank details aren't sufficient for the other bank to send a transfer, there's currently nothing you can do. You can give the bunq contact e-mail to your customer if you want, it's also published here at the bottom: https://www.bunq.com/helpdesk Maybe that could be helpful to find a solution.

An alternative that you can try is Wise's multi-currency account. They also support receiving Euro through SWIFT, as stated here: https://wise.com/help/articles/2827505 And they have a correspondent bank. Once the money is on the Wise account, it's quick and easy to transfer it to bunq. The fees at Wise are also very reasonable in my opinion.

Alps

Jakob I have setup a wise account to try and receive the swift payment, it doesnt seem like a normal thing to have to do. Why do other banks have these problems sending to bunq?

Jakob-Y

Craig 99% of bunq's target group probably never needs anything else than SEPA bank transfers. Therefore I would reckon that there just isn't a huge need for further developing SWIFT transfers, which would be a costly thing to do. And most of the time, they work. I have received SWIFT transfers before. Not sure why your bank in particular has an issue here, but I'm also merely a user, not working at any bank :)

As for why I recommended Wise: I use them myself and they have a partnership with bunq, so therefore I consider them quite trustworthy in general.

Alps

I have received swift transfers before and randomly they just stopped with no reason. I get it, I just wish when customers banks asked for the intermediate details there was something to give then, like bunqs NL operations. Instead there is nothing and they just bounce the payment which is significant in value. Just is frustrating when if I opened an account with a high street bank it wouldn’t be a problem, what is bunq missing?