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  • Vérification premier virement

Bonjour lors du premier virement que je reçois dans mon compte sa mais combien de temp pour le premier vérification ?

    @New-Salmon-Colt-266968149#252465 Hi! Verifying an account can take anywhere between 5 minutes and 2 weeks. You'll receive a notification once your account is ready to use!

      Moi se que je veut savoir c’est une fois reçu on me bloque l’argent ou pas ? Et la vérification que vous parler c’est quoi au juste mais doucement ? Ou l’ordre de virement ?

        @New-Salmon-Colt-266968149#252503 Once you open a new bunq account, your paperwork needs to be verified. Bunq is a bank, and is legally required to do so. Once your account is verified, your bunq account becomes fully functional.

          On m’a demander ma pièce d’identité et mon visage c’est normal qu’on m’a pas demander autre chose ?

            @New-Salmon-Colt-266968149#252507 Correct! You need to send a picture of your identity card and record a video.

              Oui je les fait y’a une bonne heure je peut vérifier ou si c’est bon ou pas ?

                @New-Salmon-Colt-266968149#252509 No, once you've submitted them, you can't check or change them. You have to wait for bunq support to reply

                  Il von me laisser un mail ?

                    Il von m’envoyer un mail de confirmation ?

                      @New-Salmon-Colt-266968149#252515 No, you receive a notification in the bunq app.

                      And by the way, please tap the 'reply' button in the bottom right corner when you reply to someone, otherwise the other person won't receive a notification of your reply!

                        Be careful with this lot. All was working when I using small amounts then I was paid a larger amount in another currency and suddenly they need to investigate which would be fair enough but limits reduced and they can't say to what (I don't see how the security is improved by me spending until the card is declined and repeating daily) and no timeline for investigation.

                          @Martin-Grey-Turtle-2003318427#252621 Bunq is legally required to investigate large payments. They state:

                          "As part of our due diligence, we are required to investigate unusual (transaction) behaviour. You’re obligated to cooperate in these investigations and we expect you to provide us with any relevant information we require. A refusal to cooperate could ultimately lead to the closure of your account."

                          But it's unfortunate to hear that they don't provide you with more status updates!

                            @thijsoost#252623 I get that they might need to investigate. Nothing you said contradicts what I said above

                              @Martin-Grey-Turtle-2003318427#252624 I wasn't trying to contradict you, I was trying to provide some more info, for other users in the case they might find this post. I also wanted to show some understanding for your situation.

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