bunq Together

The worst service EVER!

New-Mustard-Burro-2047533349

I am drastically angry with the service that the Buns is provided!
All these nice emoji-filled messages and emails in real life are nothing: I will explain! I am an expat in Amsterdam, and thanks to my flatmate he paid for the housing deposit using his Dutch Bank Account.

Now it is time to pay back, which I trusted Bunq to get managed.
Today I walked around the whole city trying to find the place to top up my Bunq account using a barcode from Bunq official application and no one from the list worked! NO ONE! They are either closed or don't accept Bunq top-ups. All of the owners of those places told me that they asked Bunq to remove them from that Bunq top-ups list but their stores are still there.

They advised me do not have anything in common with Bunq because "it is a stupid service" — they said.

I have tried all points from the Bunq App Map at mine and neighboring neighborhoods. I walked about 15000 steps on the small streets looking for non-existing or closed Tobacco-shops, and sim stores, hearing that they haven't accepted the Bunq!

It is my day off that I definitely can spend a way better, and I need to return a debt to my flatmate which I wanted to do today ager toping up.

Can you explain to me what is going on and you definitely should pay me compensation for that!

Jakob-Y

Liliia Paysafecash is indeed not very reliable in some countries, The Netherlands being one of them. I would recommend not relying on it in countries where they don't have better partners. Unfortunately the small tobacco shops that Paysafe is partnering with in The Netherlands etc. aren't known for upholding their contractual obligations, as you found out today. They're not directly partners of bunq in any case, it's always through the Paysafecash system. They usually have contracts with larger prepaid/cash solution providers (for example Suntel Telecom) which in turn have contracts with Paysafe Group.

Good to have some feedback in any case. I think bunq should reflect the real-life acceptance situation of Paysafecash better in their app, especially because they have a lot of customers from The Netherlands.

thijsoost

Liliia I've nothing to add to Jakob, he explained the situation very well.

What I want to indicate though is that you're now posting on the community forum, in case you weren't aware. You'll find other bunq customers here, but if you want to talk to someone from bunq you should contact bunq support.

Gianguig

Liliia Hi 👋,
Same happened to me the one time I needed. I got to Travelex at central station and they did get the cash and deposited … much more expensive
GG

New-Fuchsia-Octopus-4020399635

Liliia Service is non existent on these so called app only banks, but then, young people don’t want to it for service so it’s what it is. Go to ABN and other for the service and get it. It’s not as good as it was because they are being undercut by these modern service less offerings

New-Mustard-Burro-2047533349

Thijs Thank you so much guys, for your support!

I am waiting for the answer from Bunq support also.

But wanted to inform everyone about my situation in case of anyone can have the same circumstances.

thijsoost

Liliia Keep in mind that a reply from bunq support can take up to a few days, keep your support ticket open and you'll be notified once you have a reply !

Unfortunately, depositing cash isn't really possible in practice with bunq. That's why I also kept my "old" bank account at a traditional bank (Rabobank), among others for those few times a year that I want to deposit cash.

We're reading a lot of posts like yours here on Together, we hope bunq might find a different solution to deposit cash (in the Netherlands)!

New-Red-Turtle-11851502

Liliia I hope this situation didn't cause you too much trouble🙌🏻

Davoxx87

Also worüber ich wirklich überrascht bin. In Deutschland funktioniert ja das System von Viacash/Barzahlung echt problemlos. Nie länger als 5 Minuten gewartet und das Geld war gutgeschrieben.

Gibt es denn keinen anderen Zahlungs Anbieter in den Niederlanden er so welche Transaktionen unterstützt?

thijsoost

Davoxx There is in the Netherlands (Geldmaat), but it only works in the Netherlands and currently bunq isn't connected to Geldmaat. Paysafecash should work in a large part of Europe, making it an easy solution for bunq since they're active in ±30 countries. Having a solution for every specific country is much harder than one solution for multiple countries.

Problem is that Paysafecash doesn't work, at least not in the Netherlands.

Talitha

Alleen je kunt bij de geldmaat niet op bunq storten… ook weer jammer

thijsoost

Talitha Nee dat is wat ik bedoel: bunq zou een samenwerking aan kunnen gaan met Geldmaat (Geldmaat is van Rabobank, ING en ABN AMRO) zodat bunq gebruikers hier gebruik van kunnen maken. Maar hier geldt dus ook weer: het is lastig voor bunq om in 30 verschillende landen in ieder land een andere oplossing te hebben. Al is Nederland natuurlijk ook wel weer de thuisbasis van bunq, dus misschien zou zoiets voor Nederland wel uit kunnen.

thijsoost

Andrew This post isn't about bunq customer service, but about Paysafecash. Bunq support is fine in my experience, have been a customer since 2018.

New-Fuchsia-Octopus-4020399635

Thijs Service is the whole deal, not just answering complaints. I’m making a point about the limited service offerings of these sorts of financial service providers

thijsoost

Andrew Ah, more service but not specifically customer service, got it! Yes, for some services you need physical infrastructure like ATMs (Geldmaat, for example), that bunq (and other neobanks) lacks.