On m envoyé un virement de 900 euros que j ai jamis reçu

New-Aquamarine-Armadillo-2116727990

On m envoyé un virement de 900 euros que j ai jamis reçu ils mont demande une attestation de paiement j ai envoyé et ils ont rien faits c est de l arnque

Gianguig

Malek Hi 👋 there,
Quite vague statement.
This is a users community. No one have access to user’s accounts and info.
Please check directly with bunq support via the App: 🌈 https://together.bunq.com/d/32181-how-do-i-contact-support
Regards
GG

pqckmqn

Malek Hey 👋
when did the transaction you speak of take place and what kind of transaction was it?
SEPA transfers can take 1-2 business days, weekends not counting and SWIFT transfers even longer.
bunq is a bank with an official banking license, so there is no need to talk about fraud or anything, because they hold on to every law an regulation like every bank in the Netherlands or European Union.
If you already contacted support, make sure you give them all the information they need. You can add information any time in the existing chat with the support employee. Don’t close the ticket, use the one that already is open and wait until it’s handled.
It’s also a good idea to contact the bank from where the transaction was made, to get more information about their end of the transfer.

Kingsagar

Malek I mean Bunq is legit . It sounds like you are just not happy enough and want to get some fake attention. Write them in app support regarding the transfer and they will reply . They are a licensed bank . If nothing works out ask them for a number to talk to maybe they’ll give you . If nothing works up lawyer up . Just don’t spread misinformation here in community please . Bunq is good bank with a huge reputation in digital bank market place .

New-Aquamarine-Armadillo-2116727990

Le support bunq m a pas aidé et c est vraiment ps magnifique je recommande plus bunq c est de l arnaque

Gianguig

Malek
I am sorry,
bunq is a real fully working bank.
Your statement as placed sounds like scam.
Bunq support works and answer questions placed completely with all details and if incomplete would ask for more.
Again, contact support

regards
GG

Sven-Silver-Akita-2787861413

Hmm da bunq eine offizielle Banklizenz hat und du ihnen Betrug vorwirfst. Belege deine Anschuldigungen doch bitte .

Zudem ist dein ganzer Post sehr konfus.

New-Mandarin-Warthog-4270294186

finally someone with the same problem, I sent 700 euros 9 days ago and the money just disappeared, I'm asking the other bank, but they don't see any reference, and the support is not coming yet, they just don't help me and I don't get my money back, what should I do

Gianguig

Dilaver
Hi there,
If you place questions (statements) as you do, also to bunq support, anyone can only come back with further questions as what you report is not clear and actually does not provide any information on what you are doing.
"I sent 700 euros 9 days ago" - You sent from your bunq account to another bank account on another bank or did you send transfer from another bank to your bunq account?
"I'm asking the other bank" - Is the other bank the sender or the receiver?
Did you open a discussion from within the App with bunq support? Did you keep the discussion open? Did bunq come back to you with further questions and did you reply from within the App ?
Did you check yourself from within the App by clicking on the link "Can't find a payment? Find when it will arrive" available from your sub account view right below the search bar?
Is your account fully functioning, approved and active?
Probably, if you provide the information above (with out personal data) someone on here can help like I am trying to do (which is not bunq support ... this is just an user community to share knowledge and experiences).
Fake comments and accusation are no good to anyone.
Cheers
GG

New-Mandarin-Warthog-4270294186

I can't believe this, what a fake comment, why do you want to see the conversation and the transfer receipt, I simply sent the money and it just disappeared, everything was sent fine, I have already transferred money several times and everything was fine, now the money just disappeared, then what the hell do it and the problem is not with the other bank but here and even though I ask for help I don't get it and I follow the steps and I get to the point of asking the support team for help and they don't help me

pqckmqn

Dilaver Right now you are just making accusations, so please watch your language. This is a community with regular users. Not the bunq support. GG tried to help you and asked for more information regarding your issue, so either you try to give here more information and someone could eventually help you, or you contact support. Which I would recommend.

bunqVitaly

Dilaver Hey,

I see that our support team has already helped you. In the future, please mind cooperating with our guides so that they can solve your problem in the less time possible! 😊 Like GG said, the more info you provide, the faster you can be assisted.

New-Mandarin-Warthog-4270294186

yes, I saw it and thank you very much for your help, but it was already unpleasant that I had to write down what the problem was several times over 2-3 days, when they wrote that I should do it myself, but for this I need your help, but at least there was a nice lady who understood and did it, and yes I'm obviously upset that 700 euros just disappear and for example if I have to pay the car, loan or rent just im saying ohhh sorry my money just disappeared 😂

Gianguig

Dilaver

Hi 👋,
I know it can be a bit frustrating when asking for help and need to provide very detailed information.

When I ask for help to bunq support, but I use the same technique for any help desk system, I pretend I need to explain to my grandmother (who does not have any IT or banking experiences).

Takes more time initially on your side but then no need to re explain and provide additional details and solution comes fast. in this case more is better.

i try to use also short sentences and add screen shots maybe highlighting visually the errors I experience.

I hope it helps and no money are ever lost. That is the pillar of banking systems.

Regards
GG