• Bugs

  • Closing support issues/tickets leads to error

Just now, I closed a support issue/ticket on my own (before the support or the automatic timeout did). After I pressed the appropriate button, I was expecting the "rate support" button I was used to for closed conversations.
Instead, the 2 buttons with icons ("tell us more" & "end conversation") were replaced by buttons without icons. When I again chose to close the conversation, I threw an error, that I do not have permission to move a conversation from "CLOSED" to "CLOSED".
My guess is, that an old button design left remnants in the app and got to the surface.

Unfortunately, I had the setting to block screenshots enabled, so I could not take a picture. I disabled it and will create one in the future.

    @SimJoSt#257596 Hi! Please report bugs directly to bunq support instead of here on Together, so bunq employees can notify the relevant developers to fix this issue! Please also state if you're using the Android or iOS app.

      @SimJoSt#257596 Thanks for this report.

      Could you please indicate which support Guide was assigned to this ticket, so that I can look into it? 😊

        Write a Reply...